Frequently Asked Questions

You can book your holiday easily online at www.maltadirect.com or call our friendly UK-based team on the number listed on our website. We’re open Monday to Saturday and always happy to help.

Yes, you can secure your holiday with a low deposit. The balance is usually due 12 weeks before departure. If you're booking within 12 weeks of travel, full payment will be required at the time of booking.

We accept all major credit and debit cards including Visa, Mastercard and American Express via our secure online payment portal.

Yes. Once your deposit is paid, you can pay the remaining balance in instalments using our ‘Manage My Booking’ service on maltadirect.com.

Absolutely. All flight-inclusive holidays booked with Malta Direct Holidays are fully ATOL protected under our ATOL licence (5481), ensuring your financial security.

We offer flights from a wide range of UK airports including London Gatwick, Heathrow, Manchester, Birmingham, Bristol, Leeds Bradford, and more. Flight options are displayed during the booking process.

Yes, unless stated otherwise, our holiday prices include return flights to Malta and standard baggage allowance.

Yes, once your flight is booked, you’ll receive your airline reference number. You can use this on the airline’s website to select seats, add baggage, or pre-order meals (charges may apply).

You’ll receive your travel documents, including your e-tickets and accommodation voucher, via email 7-10 days before departure. You can also download them from ‘Manage My Booking’ on our website.

UK passport holders do not need a visa to enter Malta for stays of up to 90 days. Your passport should be valid for at least 3 months after your return date.

We offer a wide range of accommodation from 3-star budget-friendly hotels to luxurious 5-star resorts. Options include beachfront hotels, family-friendly properties, and adult-only escapes.

Yes, we can pass on requests such as sea views, low floors, or adjoining rooms. While we can’t guarantee special requests, we do our best to accommodate them.

Yes, we offer a variety of board options including self-catering, bed & breakfast, half-board and all-inclusive. The board basis is clearly listed on each hotel’s description page.

Airport transfers are not included as standard but can be added as an optional extra during the online booking process. You can also speak to our team if you’d like help choosing the best transfer option for your holiday.

Most of our featured hotels include Wi-Fi and air-conditioning, but it varies by property. Full details can be found on the individual hotel information page on maltadirect.com.

Yes, you can make changes to your booking by calling our Customer Service team. Amendments may be subject to charges and depend on availability.

If you need to cancel, please contact us as soon as possible. Charges depend on how far in advance you cancel. Full terms are available in our Booking Conditions.

Unfortunately, name changes are not possible, due to airline and supplier restrictions. Please ensure all passenger names are correct at the time of booking.

We’ll do our best to assist you and minimise disruption. In the event of flight cancellations, you are protected under our ATOL licence, and alternative arrangements will be made where possible.

We recommend taking out comprehensive travel insurance that covers cancellation due to illness, bereavement, or other emergencies. Cancellation charges will still apply, but you may be able to reclaim costs through your insurer.

Yes, Malta is considered one of the safest holiday destinations in Europe with low crime rates and excellent healthcare standards.

No vaccinations are currently required for UK travellers to Malta. It’s always advisable to check the latest travel health advice at https://www.gov.uk/foreign-travel-advice/malta

Many hotels and areas are accessible, but due to Malta’s hilly terrain, we recommend checking with us before booking. Our team can advise on suitable hotels and resorts.

Tap water is safe for brushing teeth, but bottled water is recommended for drinking as it is desalinated and may have a different taste.

Malta uses the Euro (€). You can exchange money before you go or use ATMs and card payments widely throughout the islands.

Yes, we offer a fantastic range of excursions, tours and activities including trips to Gozo, Comino’s Blue Lagoon, harbour cruises, and historic tours. You can pre-book online or in-resort.

We currently do not sell insurance, but we strongly advise all customers to take out travel insurance as soon as your holiday is booked.

Absolutely! We offer tailor-made stays in Gozo and excursions to both Gozo and Comino. Ask our team or browse options at www.maltadirect.com

Yes, you can combine a stay in Malta with time in Gozo or even add a city break in a European destination on the way. Contact us for a tailor-made quote.

We’ve been specialists in Malta for over 40 years, offering expert knowledge, handpicked hotels, ATOL protection, competitive pricing, and personal service from our UK team. Trusted, experienced, and passionate about Malta – we’re your perfect holiday partner.