Do you have a local rep in resort?
All our package holidays include a local rep service.
Prior to travel you will be provided with details of our local representatives and contact numbers should you have any queries or encounter any emergency in resort.
Transfer departure details will be provided but also require reconfirmation whilst in resort.
If you encounter any difficulties during your stay, please contact the accommodation in the first instance and if further assistance is required, contact our loca representatives who will endeavour to resolve any issues promptly during your stay. Any right to compensation may be lost if you fail to do so.
What is my luggage allowance?
Luggage is not always automatically included and you must add this during the booking process.
Hand and hold luggage options vary between each airline. During the booking process luggage inclusions or options will be available to view. To view luggage options you can view our luggage allowance guide here
Luggage weighing more than the paid allowance is at an additional charge, confirmed at time of check-in and payable directly at the airport.
How will my medical condition effect my travel?
If you have a medical condition or a disability that may require special attention or assistance either on a flight or at the accommodation, it is your responsibility to let us know when booking. We will pass on any special assistance requests to the airline, however these are subject to the airline’s availability.
Please ensure you contact us before making a reservation so we can confirm the availability of any assistance for flights or transfers. It is important that we discuss the suitability of a property or other travel aspects with you to ensure that your needs can be met as not all accommodation caters for customers who rely on wheelchairs or have specific needs. Please contact our reservations team who will be more than happy to help.
Does my holiday include a Gala meal?
Many of our hotels have gala meal supplements which are compulsory, depending on the date and meal arrangements. Traditionally this includes Christmas Eve to New Years Day, though it can also occur on Valentine’s Day and Easter.
Please check with our reservations team for the gala meal prices at your chosen property, if applicable. Some supplements may only apply if you upgrade your board basis (i.e. from BB to HB). Please note that where compulsory gala meals are applicable, these will be included in your board basis supplement and will not be shown as a separate amount on your invoice. Where gala meals are optional, these should be requested at the time of booking and will be detailed separately.
My passport is valid for 3 months, can I travel on it?
British citizens must hold a ten-year passport for adults and five-year passport for children (0 - 15 years), valid for at least 6 months after your return date – visit on www.ips.gov.uk for more details.
For other nationals please check with your embassy for exact details. The name on your passport must completely match the name on your ticket or you will not be allowed to travel. It is your responsibility to ensure that your documentation is in order before you travel.
What vaccinations do I need to travel?
There are currently no compulsory vaccinations for those travelling to the Maltese Islands from the UK. Holders of a European Health Insurance Card (EHIC) are able to access reduced cost or free state-provided health care (whilst the card is still valid which may be subject to Brexit).
Alternatively consult your doctor. Please note that the EHIC is not a substitute for travel insurance and does not cover private medical care or the cost of such things as repatriation.
What clothes should I pack?
Generally this will depend upon the time of year you travel. In the summer you have an average of 12 hours sunshine and temperatures can reach highs of 30+ degrees, so summer clothes all the way.
Spring and autumn are of course cooler, whilst the winter months are mild with cold spells from time to time - it’s handy to pack some warm wear as the temperature can dip at night.
Many properties have a dress code for dining (especially the 5 star properties), these do vary so please speak to our knowledgeable travel experts for exact details.
What cooking facilities are available in self-catering accommodation?
The range of equipment supplied in self-catering studios, apartments or houses vary, but all will have a fridge, facilities for preparing light meals and basic supply of utensils. The frequency of linen and cleaning services is shown in the individual property descriptions.
Where can I find the latest travel advice?
For the latest travel advice from the Foreign & Commonwealth Office click here
What is included in my car hire?
Car hire inclusions and rules vary between Gozo & Malta. Please view our car hire page
for full information.
What’s included in my holiday package?
• Return flights from the UK to Malta airport.
• Accommodation and meals (if applicable) as confirmed on your invoice.
• Return transfers (for package holiday clients) from Malta airport to your accommodation. For Gozo and Comino, the pedestrian ferry crossing can also be included.
• Representative services whilst in resort for package holiday clients.
• Compulsory UK and airport taxes included (note that the local tax is payable on arrival directly to the hotel - €0.50 per person per night capped at €5)
Additional items can be added to your holiday package such as insurance, car hire, tours and excursions.
When will my reservation be confirmed?
We will send a confirmation invoice to the party leader within 48 hours after your reservation has been made. Once received please check all details on the invoice and notify us immediately if any information appears to be incorrect or incomplete, within 24 hours of receipt. Failure to do so may incur a further cost to you if we attempt to rectify any errors after this period.
Can I book accommodation-only?
We are pleased to be able to offer virtually all of our hotels, apartments and farmhouses on a room / accommodation-only basis. The simplest way is to use our Search and Book facility and select Accommodation-only from the top menu.
If, however, your chosen accommodation is not displayed this might be for a number of reasons, and we would suggest that you either call or email
us on the details provided in the top of this page.
Can I fly if I'm pregnant?
Some airlines have restrictions on clients who wish to travel during pregnancy – please check with us or the airline before booking. Consult your doctor and make sure that your insurance cover is appropriate.
What happens to my transfer if my flight to is delayed?
If you have booked a flights with us we will monitor the delay and take necessary action to ensure you will still be met by our Malta Direct representative.
For trips where the flight and transfers have been arranged independently, you will need to contact the party this was booked through. Malta Direct does not provide support for services made through other sources.