Making a claim (test change)
If you would like to make a claim please contact us at:
1 Tower View
Phone: 0203 824 0712
Making a complaint
We recognise the importance of service and set ourselves high standards. Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with any complaint in a thorough and professional manner.
Full details of our complaints procedure can be found on page 15 of the policy wordings.
If you are unsatisfied with any aspect of this policy or the service provided by your insurer, please write to:
The Managing Director, Malta Direct, Crownshield House, St Leonards Road, WIndsor, SL4 3DW.
If you have a complaint about a claim In the first instance, please write to:
The Branch Manager, URV, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. E mail: firstname.lastname@example.org
If you are not satisfied with the final response you can refer the matter to the Financial Ombudsman Service.
Data Protection Notice
We collect and maintain personal information in order to underwrite and administer the policies of insurance that we or our agents issue. All personal information is treated with the utmost confidentiality and with appropriate levels of security. We will not keep your information longer than is necessary. Your information will be protected from accidental or unauthorised disclosure. We will only reveal your information if it is allowed by law, authorised by you, to prevent fraud or in order that we can liaise with our agents in the administration of this policy. Your data may be sent to other companies outside the European Economic Area for secure processing. In order to assess the terms of the insurance contract or administer claims which arise, we may need to collect data which the Data Protection Act considers as sensitive (such as medical history or criminal convictions). If you proceed with an application for insurance, you will signify your consent to such information being processed by us or our agents. Under the terms of the Act you have the right to ask for a copy of any information we hold on you upon payment of an administrative fee and to require a correction of any incorrect information held. Any inaccurate or misleading data will be corrected as soon as possible. The above principles apply whether we hold your information on paper or in electronic form. Enquiries in relation to data held by Healthcheck247 should be directed to the Data Compliance Manager, Healthcheck247 by e-mail to email@example.com or by telephone on 0333 207 0588.