Accessibility Services

We request that any passengers requiring accessibility services or have any special needs form us of any individual requirements before making a booking. This will enable us to confirm availability of your special requirements prior to your reservation and ensure the enjoyment of your Malta holiday. 
If any services are required or requested after your holiday has been booked, these can be subject to to charges.  
Wheelchair users
All airlines accept carriage of whellchairs. Foldable manual wheelchairs can be taken, for Electric Wheelchairs and Mobility Scooters do have to confirm to certain airline restrictions regarding size, power and battery type. Please let us know if you wish to take any form of wheelchair so we can inform the airline and provide the nessecary forms where applicable. 
We recommend that passengers have insurance cover for the full replacement value of their wheelchair. 

There are a number of wheelchair friendly hotels that offer spcially adapted rooms, find out more with our guide to recommended hotels with accessible sevrices and special needs facilities.

Depending on the type of wheelchair or mobility scooter you are taking, there may be an additional charge to ensure a suitable transfer vehicle is available for you in Malta. 
Travelling alone
A companion or escort must travel with any traveller who is not 'self reliant'. 'Self-reliant' travellers should be independent as follows: Breathing: should not be reliant on supplementary oxygen. Food: should be capable of feeding themselves. Cabin crew should assist with opening food containers and describing catering arrangements to blind people. Lifting: should be capable of moving from a passenger seat to an on-board wheelchair or transferring to their transport locally. Communication: should be able to communicate and understand guidance. Toilets: should be able to use toilet facilities unaided. Medication: should be capable of managing their medical procedures. If a passenger does not meet all of the above categories a companion or escort is required for travel and must be included in the reservation at the time of booking. Due to CAA regulations, any persons with reduced mobility or any physical disability or intellectual impairment cannot be allocated seats next to exits.
Airline handling & medical forms
If you have any medical needs, the airline may ask you to complete an Incapacitated Passengers Handling Advice (INCAD) form and/or a Medical Information Form (MEDIF). These are standard forms used by many airlines to help staff organise any assistance or equipment you may need during your journey and to decide whether you are fit to fly. With some airlines, the INCAD and MEDIF are two parts of the same form. You can fill in the INCAD form yourself, but the MEDIF form must be completed by your doctor. Most people do not have to fill in the MEDIF form, or apply for medical clearance to fly through any other procedure the airline may have. This includes people who have stable, long-term disabilities and medical conditions. You should contact the airline and discuss your disability or medical condition with them – even if your doctor says you are fit to fly – as different airlines have different policies about carrying disabled passengers and people with medical conditions. The airline will be able to give you any forms they require you to complete.
PLEASE NOTE: We will endeavour to answer any questions you may have regarding special assistance or to obtain any airline forms. If special arrangements need to be made for you i.e. special adapted transfers, an extra charge will be made. We cannot be held responsible if you do not inform us about any special needs that may influence your holiday.
Our Clients

Testimonials

Thank you for your help with all our queries, amazing service and very much looking forward to our latest visit to Malta!
R Hearn
04 Aug 2020
Great service. From booking to the holiday itself, everything was perfect. Thank you
G Russell
02 Dec 2019
Malta is amazing, booking again for next year!
J Jones
01 Sep 2019
Perfectly organised, thank you for your help, great to call and talk to someone!
P Hardy
21 Nov 2019