Booking Conditions

Once you have decided on the holiday you require, please carefully read the following conditions. They will form part of your agreement with Holiday Malta Co Ltd trading as Malta Direct Travel (hereafter known as ‘the Operator’ or ‘us’).

YOUR CONTRACT WITH US
a) If you book only one component of a holiday with the Operator (e.g. a hotel, without a flight), the Operator acts only as a booking representative for the supplier concerned and accepts no liability for the provision of the service involved.
(b) If you book with a travel representative and your booking with that representative includes, but is not limited to, the Operator arrangements, your contract is with your travel representative and not with the Operator. The Operator is simply a supplier to your travel agent.
(c) In all other cases your contract will be with the Operator.
Your contract with the Operator and any matters arising from it shall be governed by and construed in accordance with English law and is subject to the exclusive jurisdiction of the courts of England and Wales.

1 YOUR RESERVATION
When you book with us, we will confirm whether the holiday you have chosen is available. You must then pay a deposit of £70.00 per person – unless you book within eight weeks of departure when the full cost is payable. We will issue our confirmation invoice showing the details and price of the arrangements and your contract with us will then exist. Please check these details and advise us immediately of any discrepancies, because we cannot take responsibility for the provision of any service that we have not confirmed to you. While we will do our best to meet any special requests you may have, we cannot guarantee to do so. You must have adequate insurance when travelling abroad by buying our policy or one that offers at least comparable cover under all sections.

2 PRICE POLICY
Prices quoted are in £’s sterling per person and are accurate at the time of going to press. We reserve the right to change holiday prices throughout the season (and these may rise or fall). We will confirm the price of your chosen holiday arrangements at the time of booking either through your travel agent or with you directly. Once a deposit is paid (or full balance within 8 weeks of departure), we promise not to alter the cost of your holiday.

However, the price of your travel arrangements may be subject to surcharges on the following items for increases in transportation costs e.g. fuel, scheduled air fares and any other airline surcharges which are part of the contract between airlines (their agents) and the tour operator, Government action such as increases in VAT or any other Government imposed increases, but not on currency in relation to adverse exchange rate variations. Even in this case, we will absorb an amount equivalent to 2% of the holiday price that excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged, but where a surcharge is payable there will be an administration charge of £1.00 together with an amount to cover agents’ commission. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days of the date printed on the invoice. The price of your holiday was calculated using exchange rates quoted in the “Financial Times Guide to World Currencies” on 27/03/06 in relation to the following currencies:- Euros 1.43. You must pay the balance of your booking cost at least eight weeks before departure – failing which we can consider your reservation to be cancelled and retain your deposit. Please note that money paid to a travel agent is held on behalf of Holiday Malta Company Ltd.

3 IF YOU CHANGE YOUR BOOKING
If you want to change any of your booked arrangements up to eight weeks before departure, we will try to help and a charge of £30.00 per amendment per person will be made to cover our administration costs if you alter your booking. Please telephone us first and then confirm your request in writing. Unfortunately, alterations made within eight weeks of travel may be regarded as cancellations and we reserve the right yo apply the charges as shown in paragraph 5.

If any person on a package holiday is prevented from travelling, the company will agree to that person's booking being transferred to another person who satisfies all the conditions applicable to the package, subject to both persons accepting joint and several liability for full payment of the package price and the company’s charge for confirming the transfer and any additional costs arising from the transfer. The company must be given reasonable notice of the transfer request, which is considered to be at least 14 days prior to the outward departure date and is affected by the number of people booked.
If you alter the number of people on your reservation, we will recalculate the holiday cost, which may increase if fewer people are travelling. Such increases are not covered by most travel insurance policies. People not named on your invoice may not use your holiday accommodation. Please note that if you decide to move to alternative accommodation whilst on holiday, you may have to pay a local cancellation fee at the property you are vacating and if the new accommodation is more expensive you may have pay any extra costs for this. You should not transfer without prior authority from our resort staff.

4 IF WE CHANGE YOUR BOOKING
It is sometimes necessary for us to make changes to the flights and holidays advertised – which is prepared many months before travel takes place. We will advise you when you book of any significant alterations and if you have already booked we will try to let you know about any important changes if there is time before your departure. If there are major alterations such as any of the following:-
1 A change of your UK departure airport (except between Heathrow, Gatwick and Stansted) or return airport
2 A change in your departure or arrival time of more than 12 hours from the details shown on our latest invoice
3 A change of your accommodation to a lower category or to a property not featured on our website.
4 A reduction in the number of nights of your stay.
You can either:-
i Accept the changes and we shall refund to you any difference in teh advertised cost
ii Make an alternative booking from our programme at the advertised cost
iii Cancel your booking and we shall issue a full refund of your money
Whatever your choice we will pay you compensation on the following scale, depending on the date on which you or your travel agent are advised of the changes:-
56 days or more before departure £10.00
29-55 days before departure £20.00
15-28 days before departure £30.00
0-14 days before departure £50.00
Only one payment per person per booking will be made and the payments do not apply to infants or to children travelling on free child places. We will not make compensatory payments in situations which are outside our own control, such as industrial disputes, technical problems resulting in delays to air or surface transport, closure or congestion of ports or airports, adverse weather conditions, fire, health risks, natural or nuclear disaster, riot or civil disturbance, war, threat of war or terrorist activity. However, your insurance cover may provide for payment in some of the above situations.

5 IF YOU CANCEL YOUR BOOKING
If you want to cancel your booking, the person who signed the booking-form must let us know in writing. Because we may not be able to re-sell the aircraft seats or the booked accommodation – and to cover the cost of dealing with the cancellation – the following charges will be made, based on the amount of written notice we receive from you or your travel agent:-
42 days or more before departure Loss of deposit
29-41 days before departure 50% of total holiday cost
15-28 days before departure 75% of total holiday cost
0-14 days before departure 100% of total holiday cost

Holiday Malta Co. Ltd. shall take all reasonable steps to keep its costs and losses to a minimum.

6 IF WE CANCEL YOUR BOOKING
We have the right to cancel your booking but we will not do this within eight weeks of your departure date unless it is for reasons outside our control, as described in paragraph 4. If we cancel your booking, you will receive a full refund and a compensatory payment as outlined in paragraph 4.

7 IF YOU HAVE A COMPLAINT
If you want to complain about your holiday, it is essential that you notify our local representative immediately to allow us an opportunity to rectify any problems. If you fail to mention your grievance to our representative or resort office this may affect your ability to complain on your return. You should also advise the supplier of the service – for example, the hotelier. If the complaint cannot be resolved to your satisfaction, you need to write to our Customer Services Department within 28 days of completing your holiday.

8 WHAT HAPPENS TO COMPLAINTS
We always try to resolve genuine complaints amicably. However, you can refer any dispute to an independent arbitration scheme arranged by ABTA with the Chartered Institute of Arbitrators. This is a simple and inexpensive way of sorting out a complaint without the need to appear in person, but it only applies to claims of up to £5,000 for each person or £25,000 for each booking-form and to claims which are not solely or mainly concerned with physical injury or illness or their consequences. Your claim must be made within nine months of completing your holiday. Details may be obtained from ABTA at 66-71 Newman Street, London, W1P 4AH (Tel: 020 7637 2444).

9 CONDITIONS OF TRAVEL
When you travel by air or sea, the transport operator’s “conditions of carriage” apply to that part of your holiday or flight. These can be inspected on request. In respect of carriage by air or sea, our liability in all cases will be limited in the manner provided by the relevant international agreements (such as The Montreal Convention), copies of which will be supplied on request. It is not normally possible to change your return journey arrangements once travel has begun, but if you are able to do so, a charge will be made by the airline. If you lose your air tickets, you may have to pay a fee in order to obtain replacements. Such charges are not refundable. If you are prevented from travelling on an
aircraft or other transport because your behaviour is unacceptable to a person in authority, or if your conduct is causing upset to other travellers, we will consider your booking cancelled. In these circumstances, we will not issue any refund or compensatory payment to you. You must report any loss or damage to your baggage immediately to an appropriate person in authority – for example, an airline official – who can supply a written report for you to use in any later insurance claim. We cannot accept responsibility for any loss or damage unless it is caused by our own negligence.

10 WHILST ON HOLIDAY
Change accommodation during stay – Should you wish to change your accommodation for any reason (such as upgrading your room, your hotel, changing the number of nights etc), our agents will arrange this for you provided that requests are made in writing. You should also be aware that any charges levied as a result are for your own account and must be paid prior to any alterations taking place. Use of the accommodation – The rooms booked for your party may only be used by those people named on our holiday invoice and by no other, unless agreed with us prior to your departure.
Damage / Loss in your accommodation – You are responsible for any damages or losses caused by either you or a party member and must be settled by you and the Agent/owner before your departure. Failure to do so will render you responsible for any claims subsequently made against us (including our legal costs and the other party’s legal costs) as a result of your actions.
Your actions – As guests at their holiday accommodation, any clients who act in such a way as to cause offence / damage or distress to either the Owner / agents or other guests, will be considered in breach of this contract and will result in the immediate termination of their contract with the Operator. As a result, we will not be liable to make alternative arrangements for alternate accommodation or repatriation nor will we be liable for any costs incurred by you or make any refund.

11 OUR RESPONSIBILITY
We have taken care to ensure that the services which are part of your holiday are arranged by reputable and efficient suppliers who comply with local laws and regulations in the country in which the services are provided. We are responsible for making sure that the services you have booked with us are
of a reasonable standard. If any part is not as promised; has affected your enjoyment and has caused you to make a justified complaint we may pay you compensation. This does not apply in the situations outside our control described in paragraph 4.

12 INJURY
We do not directly control the services provided by our suppliers, but we will accept responsibility for death, injury or illness caused to our clients by the proven negligence of Holiday Malta Company Ltd, its employees, agents, suppliers or sub-contractors whilst providing a part of the arrangements. However, this does not apply to air or sea travel, when any liability is limited to the provisions of the carrier’s “conditions of carriage” and appropriate international conventions. We will not accept responsibility in situations in which death, injury or illness is the fault of clients themselves, or where caused by a supplier unconnected with the booking, or where these consequences could not have been foreseen even if all due care had been taken. If we make any compensation payment to you, we would like you to transfer to us your rights against any supplier so that we can reclaim our costs. If you – or any member of your party – should become injured, ill or die whilst abroad when taking part in an activity unconnected with the arrangements made by us, we shall – at our discretion – offer help in making a claim. This help may include advice and financial assistance up to a maximum of £5000 per booking-form. We have arranged legal expenses insurance to cover this, but if you have such cover on your own travel insurance policy, your claim must be made through that cover. Any claim under this section must be notified to us within 90 days of your return and all claims are subject to English law.

13 WEDDINGS
In addition to our standard booking conditions which are applicable to your holiday, the following conditions also apply in respect of your wedding package:

IF YOU CHANGE YOUR WEDDING - £30 charge per change
If you wish to change your wedding arrangements after our confirmation invoice has been issued, paragraph 3 of our standard booking conditions (if you wish to change your holiday) will also apply to your wedding package.

IF YOU CANCEL YOUR WEDDING
In accordance with paragraph 5 of our standard booking conditions (if you cancel your holiday), you may cancel your wedding package. The following cancellation charges will apply in addition to any cancellation charges in respect of your holiday.

NOTIFICATION PERIOD – WEDDING CANCELLATION CHARGE
More than 42 days – Loss of deposit £150.00 per couple
More than 29 days – 75% cancellation charge
Less than 28 days – 100% cancellation charges.
In addition to the above cancellation fees there may be additional fees for the cancellation of registry/church & reception services, depending on the date we receive confirmation of your cancellation.

14 ACCOMMODATION/TOUR ONLY
Should it be necessary for us to amend or cancel an accommodation/tour only booking, we cannot accept liability for any associated costs you may incur in respect of any other service or product, including flights, car hire etc, you have purchased independent of the Operator. We shall not make any payment whatsoever in this respect as our contract with you is purely for the provision of the accommodation/tour booked through us. In cases of amendments / cancellations, we will apply the appropriate amendment / cancellation fee as shown in paragraph 3 and 5 in our booking conditions.

15 DATA PROTECTION POLICY
To process your booking and ensure that your travel arrangements meet your requirements, we - and your travel agent - need the information you provide, such as your name, address and - for example - any special dietary requests or details of any disability. We must pass this information to the appropriate suppliers of the holiday components and to any relevant security or credit-checking companies or any other authorities which are legally entitled to request them. You should however be aware that data protection controls abroad may differ from those in the UK. However, we will not pass any information to any persons not responsible for part of your travel arrangements. When you make a booking, you consent to details about you being passed to relevant suppliers. You are entitled to a copy of information held by us about you - please ask if you wish to receive it.

YOUR FINANCIAL PROTECTION

The air holiday packages and flights shown are ATOL protected by the Civil Aviation Authority (CAA). Our ATOL number is ATOL2624. Please see our booking conditions for more information. The price of our air holiday packages includes the amount of £1 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices and will be shown separately on your confirmation invoice.

ATOL protection does not apply to all holiday and travel services shown on this website. Please ask us what protection may apply to your booking.

When you buy an ATOL protected air holiday package from Holiday Travel Club t/a Malta Direct Travel you will receive a Confirmation Invoice from us (or via our authorised agent though which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence (ATOL2624). In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

These conditions are valid for departures until 31th October 2008.

Important Information About Your Holiday

WEBSITE ACCURACY
We do our best to make sure that all the information online is accurate. However, because the details are compiled many months before your holiday takes place, there may sometimes be changes. For example, an advertised hotel facility may be closed for maintenance and some amenities may not be continuously available. If we are aware of any changes and if we regard them as likely to seriously affect your holiday enjoyment, we will advise you at the time of booking. However, should any changes occur after your booking is made, we shall inform you of this in writing as quickly as possible. Please note that outdoor pursuits like watersports can be affected by weather and occasionally, water and electricity supplies are restricted by the local authorities – sometimes without notice. The images used are aimed at giving an accurate impression of the type of accommodation and facilities available. Obviously, not all rooms are identical to those shown. Air-conditioning / heating is not always available 24-hours daily – some hoteliers may decide to switch it off at certain times. All outdoor facilities, restaurants and bars are available weather permitting.

BUILDING WORK
It is possible that some building work will be taking place in your resort and this is a matter outside our control. In general, we do not receive advance warning about such work, which can sometimes start quite early in the morning. However, if we are aware of development in or around your accommodation and we think it is likely to cause any inconvenience, we will tell you if there is time before your departure. If we believe that such work is likely to produce serious disruption, we will give you an opportunity to choose another holiday or to cancel your booking without penalty.

ACCOMMODATION
Rooms described as “single” or “inland” may be positioned in the interior part of hotels and as a result, they may not have any view and natural daylight may be limited. There is no standard type of bed. Three-bedded rooms may have folding-beds and space may be rather restricted. In apartments, divan-style sofa-beds are common.

CATEGORIES
STAR RATINGS
In Malta, hotels are graded on a star rating system, we have used this system to reflects the official rating of the accommodation, however, where applicable, we have taken into account your feedback, therefore the number of solid stars relates to our client's feedback.

Where a hotel also has apartments, the appropriate star rating covers both accommodations, where there is a difference, the star rating will apply to the hotel and the key rating to the self catering unit – see below.

LUSSU is a Maltese word that means special and luxurious. We have therefore applied this to Hotels / Farmhouses that offer something unique in terms of its location, décor and standards.

KEY RATINGS
SELF-CATERING APARTMENTS, VILLAS & FARMHOUSES - To make choosing your ideal self catering accommodation easier and in view of no official ratings for self-catering accommodation in the Maltese isles, we have devised a keys rating for self catering accommodation. These ratings are based on location, facilities, décor, furnishing and outdoor space.

QUALITY AWARDS
Where you feel an accommodation has excelled in service standards, we are pleased to award them a sign of recognition. Look for the quality logo as you browse the website.

ABBREVIATIONS
The following listing of abbreviations are the room types referred to in the price panels on the variouse accommodations; Key to abbreviations:
BB = Bed & Breakfast; HB = Half Board; FB = Full Board; AI = All Inclusive; Amb Ste = Ambassador Suite; BV = Bay View; Blc or Balc = Balcony; Club Ste VV = Club Suite Valley View; CV = Country View; Comf = Comfort; Dist = Distant; Dlx = Deluxe; Exec Rm = Executive Room; Exec Ste = Executive Suite; GV = Garden View; HV = Harbour View; In Sup Blc = Inland Superior Balcony; JS = Junior Suite; Lux = Luxury; Lux SV Ste = Luxury Sea View Suite; Pan View = Panoramic View; Pres Ste = Presidential Suite; PV = Pool View; Sgl = Single; Ste = Suite; SU = Sole Use; Sup = Superior; SV = Sea View; SV Ste = Sea View Suite; SSV = Side Sea View; Terr = Terrace; TSU = Twin Sole Use; VV = Valley View; Vw = View; * Per room per day (PRPD); XED = Xmas Eve Dinner; XDL = Xmas Day Lunch; XDD = Xmas Day Dinner; NED = New Years Eve Dinner; NDL = New Years Day Lunch; NDD = New Years Day Dinner. Easter Day / Valentines Day: Supplement payable for stays on this night. A meal may or may not be included as part of this charge.

EXTRA NIGHT PRICES
The “extra night” costs shown in the price grids allow you to extend your holiday by adding them to the nearest 3, 7, 10 or 14 night price for the durations featured. The added cost is calculated by taking the extra night rate from the date band corresponding to the dates when the extra nights are utilised and not the departure date. However, the prices may not be subtracted from advertised holiday costs in order to form shorter durations.

RETURNING CLIENTS BONUS
These offers are outlined in the added-value section of the each applicable hotel and are offered to clients who have stayed at the same property every year since 2000 (unless it is written to the contrary in the added-value section). Proof of previous travel must be provided at the time of booking quoting a previous Malta Direct or the Holiday Travel Club booking reference.

FORMER CLIENT BONUS
The offer only applies to all persons except infants or clients who have booked either accommodation or car hire only. Bookings must be made for 01 Nov 06 – 30 Apr 07, by 15 Sep 06. The Bonus is available to all clients who have travelled with either Malta Direct or the Holiday Travel Club at least once since 01 Nov 99. In a group, at least one person in a party must have travelled with us previously and the party will receive the bonus (to a maximum of 6 passengers). The group must travel on the same flights and same day to be eligible. Proof of previous travel must be provided at the time of booking quoting a previous Malta Direct or the Holiday Travel Club booking reference. Our reservations staff will apply the discount at the time of booking, but we reserve the right to withdraw the bonus if the information given proves incorrect; in any case the statutory booking conditions apply. The Bonus will be applied to the full holiday cost and will only affect the final balance figure, it cannot be discounted against the deposit payment which must be paid per person in full.

MEALS
Bed and Breakfast – In the Maltese islands it can be confusing as to what these three little words mean. To simplify, we have therefore changed our descriptions to 3 categories, these are as follows:-Continental Breakfast offers rolls, jam and tea / coffee, Continental plus also offers cheese and possibly some hot foods. Full Breakfast is a wide selection of cold and hot items. This means where items are not included you will usually have to pay extra for cereals and cooked items. Please note that where compulsory gala meals are applicable, these will be included in your board basis supplement and will not be shown as a separate amount. Where Gala meals are optional, these should be requested at the time of booking and will be detailed separately.

Many hotels also operate other meals to a buffet-style. Half board is breakfast and dinner and full board is breakfast, lunch and dinner. If you have booked half-board or full board, you will usually receive a meal choice at dinner, but coffee is often charged separately. Hoteliers reserve the right to nominate in which restaurants meals are consumed. A la Carte meals are not included in your holiday price. Please remember that hoteliers are doing their best to cater for a variety of tastes but food can, of course, be rather different from what you are used to at home.

“ALL INCLUSIVE” HOLIDAYS
“All inclusive” holidays contain all the essential components of a holiday within the featured price/supplement. Breakfast (usually continental plus-style), lunch and dinner (which may be buffet or waiter-service) are provided; locally-produced beers, wines, spirits and soft-drinks are supplied (usually until around 2300); evening entertainment is included where available and snacks (varies with each property) and / or afternoon tea / coffee are served as well. However, you will have to pay for such extras as safety deposit boxes, telephone calls, excursions, internationally-branded drinks (if available), a la carte meals and at some properties, facilities and treatments such as sauna / massage. Please refer to the individual property descriptions. Clients may be asked to carry identification to ensure that their ‘All - Inclusive’ entitlement is given.

HOTELS
You may have to pay for the use of sunbeds, jacuzzis, saunas, poolside facilities and other amenities such as safety deposit boxes, fitness rooms, and beauty treatments at some properties. All outdoor facilities, restaurants and bars are available weather permitting.

APARTMENTS / STUDIO FACILITIES
The range of equipment supplied in self-catering studios and apartments varies, but all will have a fridge, facilities for preparing light meals and basic supply of utensils. The frequency of linen and cleaning services is shown in the individual descriptions and the initial cleaning / linen change on arrival is included in the number shown. In order to create extra space, you may find that the number of beds supplied is sufficient only for the number of people occupying the studio or apartment. All outdoor facilities, restaurants and bars are available weather permitting.

HOLIDAY DURATION
Our prices refer to the number of nights’ accommodation reserved for you. If your flight arrives in the early hours of the morning, we have to reserve your accommodation from the previous night to make sure that it is ready when you arrive and this counts as one of your holiday nights. Normally, rooms are vacated by noon – and sometimes earlier – on the day of departure, but if you are travelling in the evening, it may be possible to retain your room by paying a supplement. Depending on your flight timings, you may miss a meal at your hotel, but this will be offset by your in-flight meal. Hotels do not always provide meals or refreshments for late-arriving or early-departing guests.

TRAVEL ADVICE
Your travel agent can advise you whether the British Government Foreign & Commonwealth Office has issued any current guidance for those travelling to Malta. The information is also available on BBC2 CEEFAX or on the Internet under address http://www.fco.gov.uk/. Alternatively, you can telephone the ABTA Information Department on 0901 201 5050 (Calls are charged at 50p per minute).

TRAVEL DOCUMENTS
A full 10-year passport is required by all British citizens travelling abroad including children who require their own passport unless they are included in their parents’ passport issued before 5th October 1998. Passport application forms are available at all main post offices and information about the formalities and processing times is available from the Passport Office on 0870 5210410 or from your travel agent. The name on your passport must fully match the name on your ticket or you will not be allowed to travel. British citizens do not need a visa for any of the holidays featured on our website but other nationals should check with:-
Malta National Tourist Office, Unit C, Parkhouse, 14 Northfields, London SW18 IDD (020 - 8877 6990).

HEALTH AND SAFETY Please remember that health and safety standards are not always the same abroad as might be expected at home. There are no compulsory vaccinations for those travelling to Malta or Sicily where holders of a European Health Insurance Card (EHIC) are entitled to reduced cost or free emergency medical treatment from government health centres. The EHIC supercedes form E111 which is no longer valid. The EHIC application form and a free booklet entitled 'Health Advice for Travellers' are available from Post Offices, by telephone from the UK Department of Health (0800 555777) or you can apply online at www.dh.gov.uk/travellers where further information is available. Alternatively consult your doctor. Our holiday guide which you will receive with your travel documents contains some useful health and safety advice. Please note that the EHIC is not a substitute for travel insurance and does not cover repatriation expenses.
If you have a pre-existing medical condition please be aware that some hotels may not allow you to take part in certain spa activities and we suggest that you therefore mention this at the time of booking. Please also be aware that you may be required to complete a medical form at the hotel.

DEEP VEIN THROMBOSIS
Although information regarding Deep Vein Thrombosis is more available these days, the causes leading to this condition are still not fully clear. However, certain passengers may be in a higher risk group than others and this information can possibly help to identify those at a greater risk and also possibly help to reduce it.

The possibility of DVT is greater in passengers who :-
• Have already had a similar condition i.e. blood clots
• Have a family history of this condition
• Have had recent surgery
• Are aged 40 or over
• Have a history of circulation problems
• Take the contraceptive pill, are on hormone replacement treatment or have recently had a baby

Passengers can reduce the risks by:-
• Taking medical advise prior to travel if any of the above applies
• Exercising their legs and feet by walking around at intervals whenever possible during the flight.
• Wearing flight socks which can be easily purchased
• Curb the intake of alcohol since drinking alcoholic beverages can lead to dehydration

You can obtain further information by visiting the UK Department of Health website on www.dh.gov.uk/dvt

REDUCED CHILD PLACES
The offer only applicable to fixed durations of 7, 10 and 14 nights, and can only be guaranteed providing there is availability at the time of booking. For hotel accommodation, and unless otherwise stated in the property description, first child places are based on bed and breakfast. Half board and full board is payable locally. Optional half and full board supplements will apply to all other children and are payable when booking your holiday. Alternatively for self-catering holidays, occupancy is based on the full fare paying passengers. First child places and children receiving special reductions are not counted towards the occupancy of the apartment. Flight supplements must be paid for each child including those receiving the special first child offer, except when there is a free child place, when this does not apply. The full booking deposit is payable for each child including free children. The ages of all children and infants on the return travel date must be stated at the time of making a reservation. If a child is discovered to be older than the age specified, the full adult price together with the applicable amendment fee will be payable before travel may take place. Infants under two years on the date of return travel will pay £30 to Malta with Air Malta and GB Airways. The infant is required to sit on an adult’s lap if there is no separate aircraft seat available. Costs of food and cots are to be paid locally. We can also offer any other child who does not qualify for the discounts mentioned, but who are still within the specified age limits a special reduction of £10 off the adult price. This reduction applies to a third or fourth child not sharing the accommodation with two adults. Third person reductions shown in the price panels do not apply to children. 10. Age limits: Hotel 2-11 years; Self-catering 2-16 years.

INFANTS
Infants aged under two years old on the date of their return journey who share a room with two adults and do not occupy a separate aircraft seat may travel at a special price. Food and any other costs for infants must be paid at your accommodation.

DISABLED CLIENTS
If you have a medical condition or a disability that may need special attention either on your flight or at your accommodation, it is your responsibility to let us know when booking and we will do our best to help. Some properties and resorts are not suitable for those with mobility difficulties so please ask us to check whether they meet your particular requirements before you book.

CAR RENTAL
If you have booked car rental with us, please read the local conditions of hire which you will receive when collecting your vehicle. Any car hire problem should be reported immediately to the rental company. Full details about car rental are shown within this website.

TOURS
The commencement of tours depends on the minimum number of participants. We reserve the right to change or cancel tours in case of insufficient numbers but we shall do our utmost to offer the tour on an alternative date or refund the monies paid. We shall endeavour not to make any changes within 28 days prior to departure unless the alteration or cancellation is due to a situation outside our own control.

Tour only bookings who have arranged all other travel arrangements with a different supplier should be aware that we will not be liable for any costs the consumer has incurred for flights or accommodation if an alteration or cancellation occurs.

Since tours can involve a lot of walking, we do not recommend these for customers with mobility difficulties and we also do not believe that coach tours are suitable for children under 12 years. We reserve the right to vary itineraries used in terms of content and / or order. If we change hotels we shall endeavour to supply alternative accommodation of the same standard and we shall not be liable for any compensation unless this constitutes a major change.

REPRESENTATIVES
Our courier will visit you at your accommodation and details of visiting times will be shown on the property notice board or advised to you by our representative. You can book local excursions through our couriers.

FLIGHT RECONFIRMATION
Our representative will advise you of any changes to your return flight timings and the arrangements for your transfer to the airport. If you are travelling on a “seat-only” basis, you must telephone the airline to reconfirm your return journey. Contact details will be supplied with your travel documents. We cannot reserve specific aircraft seats. If you need special seating for medical or other reasons, please advise us when booking and we will notify the airline, but we cannot guarantee that your request will be met.

AIR TRAVEL SAFETY
It is dangerous to undertake an air journey within 24 hours of completing scuba-diving and you should bear this in mind when arranging a diving holiday or pre-booking dive courses. Some airlines have restrictions on clients who wish to travel during pregnancy – please check with us or the airline before booking; consult your doctor and make sure that your insurance cover is appropriate.

TRAVEL DELAY
If your flight is delayed, the airline will provide vouchers for refreshments or meals if appropriate, although you will normally have to meet the cost of any overnight accommodation. Most travel insurance policies provide compensatory payments for delays of over 12 hours or a full refund of your holiday cost if you decide to cancel your holiday after an outbound delay of that length. Unfortunately, we cannot accept responsibility for any expense you incur as a result of such delays.

SPECIAL REQUIREMENTS
We do our utmost to cater for all customers including the mobility impaired and want to provide holidays of the highest standard. However, not all accommodation caters for customers who rely on wheelchairs or have certain disabilities. It is therefore of paramount importance that we can discuss the suitability of a property or other travel aspects with you to ensure that your needs can be met. We would therefore ask you or any member of your party to inform us of the exact details of your mobility difficulties at the time of booking so that we may recommend accommodation and travel arrangements suitable for you.

The above information can be obtained in large print by calling 020 8561 9079 and may also be found at www.maltadirect.com.

WHAT YOUR HOLIDAY INCLUDES
Price Includes

* Return flight from the UK to your overseas airport with refreshments and meals where applicable
* Accommodation and meals as confirmed on your invoice
* Transfers from overseas airport to your accommodation
* Grocery starter pack for apartments clients and gas and/or electricity supply
* Representative service in your resort
* Malta Direct Bonus - FREE Berlitz Guide book and FREE visitor attraction entrance
* Compulsory Airport taxes and security charges including UK Government Air Passenger Duty (APD) and VAT on holidays to EC countries

* AND WHAT is not included

* Insurance
* Accommodation & Flight supplements, where applicable
* Charges for facilities such as fitness rooms, discos, sun loungers etc
* Any local charges for infant meals, cots and other services
* Excursions in your resort
* Items of a personal nature